Returns and Refund Policy

Returns and Refund Policy

1. Introduction

Thank you for shopping with Dr.Surgicals. We are committed to providing high-quality dental supplies. Please be aware that, due to the nature of our products, we do not offer returns, refunds, or exchanges. By completing your purchase, you agree to these terms.

2. No Returns, Refunds, or Exchanges

• Policy: All sales are final. We do not accept returns, process refunds, or offer exchanges for any products purchased from our website.
• Exception: The only exception to this policy is if you receive a defective or incorrect item, as outlined below.

3. Defective or Incorrect Items

• Report Issues: If you receive a defective or incorrect item, please contact us on the same day of the delivery. We will review the issue and provide instructions for resolving it.
• Resolution: For defective or incorrect items, we will arrange for a replacement to be sent , after verification, at no additional cost. If a replacement is not possible, we will issue a full refund, including any shipping costs within 4 business days of verification.

4. Contact Information

If you have any questions or need assistance with defective or incorrect items, please contact our Customer Service team:

• Email: drsurgicalsap@gmail.com
• Phone: 9494584984
• Address: Ashok Bungalow Backside , Kusuma Gajapathi Nagar , plot no. 49 , Vizianagaram – 535003

5. Changes to This Policy

We may update our Returns and Refund Policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting.

Thank you for choosing Dr.Surgicals. We appreciate your understanding and support.